Privacy Policy

Welcome to The Wise Body Hub

We respect your right to privacy.

This Privacy Policy applies to your use of www.thewisebodyhub.com (the “Website”). It tells you (the customer) what to expect when we collect personally identifiable information about you, and what your rights are concerning the collection of your information. It is provided in accordance with our obligations under the Australian Privacy Act (1988).

We will not collect any personally identifiable information about you unless it is in response to you using our Website or actively registering to use our Online Courses. The security of your personally identifiable information is extremely important to us.

This Privacy Policy is regularly reviewed to make sure that we continue to serve your privacy interests and we reserve the right to update it as we deem necessary.

Please review this Privacy Policy carefully. It should be read alongside The Wise Body Hub Terms and Conditions. Unless otherwise defined, terms used in the Privacy Policy have the same meaning as in the Terms and Conditions.

If you have any questions, comments, or complaints about this Privacy Policy please contact us at the details set out below.

1. About Us

In this Privacy Policy, references to “we” or “us” are to The Wise Body Hub, a business registered in Australia with registered address at PO Box 269, NSW 2155, Australia.

2. What information we collect

2.1. Registering with The Wise Body Hub
When you register on The Wise Body Hub Website, when you create and update your Participant profile, and when you purchase Online Courses on the Website, we will collect the following information:
• Name, email address (required) and D.O.B
• Other personal data if you choose to follow or connect with The Wise Body Hub via third party sites including but not limited to Facebook, Instagram and Google, and have provided your personal information on those platforms
• Credit/debit card information
• Data relating to your use of our Website and enrolment on Online Courses
• Information provided by you when you correspond with us (including via surveys)

2.2. Learning journey
When you are participating on an Online Course, we may collect and store the following additional information:
• Comments you voluntarily post while participating in online discussions with the Course educators and other Participants during the Online Course
• Any email communications with The Wise Body Hub to seek user support or to send queries related to the Online Course
• Any content submitted by you during the Online Course, such as quizzes
• Responses you voluntarily provide to The Wise Body Hub, the Online Course educators, or third parties in questionnaires, surveys, or user research that you participate in related to the Online Course

2.3. Accessing the Website
When you access the Website we may use cookies to track, collect, and aggregate information about your use of the Website, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed. This information may include IP addresses, and any information collected by cookies. This may also include information such as the time and length of visits to certain pages on our website and page interaction information.

3. How we use your information

3.1. In providing our online services and products to you, we will collect, store, and use your personal information for the following purposes:
3.1.1. to manage your Participant account;
3.1.2. to provide technical support to you;
3.1.3. to send you email notifications and updates about Online Courses you are enrolled on;
3.1.4. to contact you occasionally in order to invite you to share your opinions of and experiences with The Wise Body Hub and to publish customer reviews and ratings of our Online Courses on our Website or on other media channels (such as but not limited to Facebook, Instagram, LinkedIn, Pinterest or similar channels);
3.1.5. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email communications with information, news, and offers of Online Courses on our Website;
3.1.6. for creating prospective customer databases by matching demographic data from your depersonalised information with members of the general public;
3.1.7. to use your information in an aggregated format to identify trends on our website and trends in our customer database. We may use this information in an aggregated and anonymous format and may share this information with third parties;
3.1.8. We use cookies to collect information relating to your use of the Website to enable, maintain and improve the functioning of our Website and the quality of our products and services.

4. Whom we may share your information with

We have several legal bases for collecting and using the personal information described above. They are:
4.1. Where the use of your personal information is necessary to perform our obligations under any contract with you (including providing you with access to Online Courses on the Website for which you have registered and/or made a purchase);
4.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to receiving marketing and promotional communications for products on our Website;
4.3. Where use of your personal information is necessary for the purposes of pursuing The Wise Body Hub’s legitimate interests, as long as these interests are not outweighed by your own interests, fundamental rights, or freedoms. Such legitimate interests are:
4.3.1. to ensure we are delivering a high level of customer service through ongoing customer communications and responses to customer queries;
4.3.2. to invest, test and roll out new products which we believe will benefit our customers or prospective customers;
4.3.3. track and ensure completion of contractual obligations;
4.3.4. carry out market research and business development;
4.3.5. to operate our website;
4.3.6. In some cases, we may have a legal obligation to collect personal information from you.

5. Legal Basis for Processing Your Information

We have several legal bases for collecting and using the personal information described above. They are:
5.1. Where the use of your personal information is necessary to perform our obligations under any contract with you (including providing you with access to Online Courses on the Website for which you have registered and/or made a purchase);
5.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to receiving marketing and promotional communications for products on our Website;
5.3. Where use of your personal information is necessary for the purposes of pursuing The Wise Body Hub’s legitimate interests, as long as these interests are not outweighed by your own interests, fundamental rights, or freedoms. Such legitimate interests are:
5.3.1. to ensure we are delivering a high level of customer service through ongoing customer communications and responses to customer queries;
5.3.2. to invest, test and roll out new products which we believe will benefit our customers or prospective customers;
5.3.3. track and ensure completion of contractual obligations;
5.3.4. carry out market research and business development;
5.3.5. to operate our website;
5.3.6. In some cases, we may have a legal obligation to collect personal information from you.

6. Storage and Security of Information

6.1. All information is stored on our secure servers. When you register, we will ask you to choose a password which enables you to access the Online Courses and Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
6.2. In addition, we may also store or process information that we collect about you in countries outside Australia, which may have different standards of data protection than in Australia. We have put in place technical security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, it is your responsibility to make an informed decision to use our services and products or if your concerns about the handling of data require you to refrain from using our Website or Online Courses.

7. Data Retention

7.1. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
7.2. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Rights

8.1. You have the following data protection rights:
8.1.1. You can edit your personal details via your profile page whenever you wish. We maintain a procedure in order to help you choose whether or not you wish to receive material from us.
8.1.2. You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also update your personal information by logging into the Website and visiting your Participant account page. You may also email us at support@thewisebodyhub.com in order to access, correct, or update your personal information on our systems. We will answer every email as promptly as possible.
8.1.3. Similarly, if we have collected and processed your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
8.1.4. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.

9. Children

We take seriously our legal obligation to protect the privacy of children. Accordingly, we do not knowingly collect or maintain personal information from persons under 18 years of age, and no part of the Website is directed to persons under 18 years of age. If you are under 18 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 18 years of age.

10. Cookies

The Website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies but, if you do so, some of the functionality of the Website or Online Courses may no longer be available to you.

11. Contact details

The Wise Body Hub
PO Box 269
Round Corner LPO
NSW 2158
Australia
E-mail: support@thewisebodyhub.com

12. Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law, in accordance with best practice in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Online Courses and Content, and/or provide content in connection with the Online Courses and Content, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.

This page was last updated 3 January 2025